Lorna McLaren

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Effective Communication

Some Topics

Effective Communication:
What did you really say?


Pop the Garlic: Fast track training in Prioritizing, Organizing and getting things done

Keep the Red Flag Down:
Conflict resolution and managing emotions


Stress Reduction: Recognize, Control and Alleviate Stress

Brilliant Customer Service

Public Speaking and Presentation Techniques :
how to be captivating, compelling and keep them rivited


Create & Innovate to Accelerate:
(experiencial training)


Assertive Communication for Women:
Unleash your potential

Other Topics and cusomization in: Leadership, Teambuilding, Train the Trainer

Effective Communication: What did you really say?

More diversity sparks more creativity, innovation, profits and . . . misunderstandings. By exploring and understanding some common denominators of communication and personality styles, you can change how you get along with people.

    How to:
  • Excel in communicating with basically anyone
  • Make an instant connection and avoid misunderstandings
  • Build stronger relationships of respect and appreciation

 

Pop the Garlic:
Fast track training in prioritizing, organizing, and getting things done
You can ‘pop’ 5 cloves of garlic in the same amount of time it takes to peal one. Learn systems to increase your productivity and efficiency.

    Free-up valuable time as you:
  • Get control and have clarity of objectives
  • Create quick systems for greater performance
  • Eliminate time wasters and stress

 

Keep the Red Flag Down:
Conflict resolution and managing emotions

Studies show that 2/3rds of us are uncomfortable with ‘conflict, and, that 42% of employees will leave a job based on unresolved problems with others. Help your team thrive. By learning how to handle difficult situations when emotions are raw, we can improve relationships, inspire positive change and massively decrease stress.

    Some highlights, we’ll cover how to:
  • Improve relationships and decrease employee turnover
  • Control emotional language for positive results
  • Tap into your intelligence when the situation seems insane

 

Stress Reduction: Recognize, Control and Alleviate Stress

We now know that most chronic disease and illness is stress related.  It also saps billions of dollars in lost revenue and mounting medical fees, not to mention quality of life. Learn how to control your own sense of well being and alleviate stress through environment, perspective, recognition and knowing what to do about it.

    You will learn:
  • what happens to you physically when high emotions and stress come into play
  • how to recognize your own stress triggers and how to get a different response
  • how to strengthen your sense of well being no matter how difficult the situation or the other person is
  • when you can’t stop the stress from coming at you, know what you can do to alleviate it once you feel it
  • what the #1 route to insanity is and how to avoid it

 

Brilliant Customer Service

From first impressions to solving problems, your level of customer service in these areas will have a direct impact on your financial performance.  In this upbeat session, you’ll learn some foundational ‘gems’ to ensure you shine every time.

Excerpt from page 1 of workbook . . .

Think about it, if you don’t have customers and problems, you don’t have a business.  Business is all about solving problems for people and customer service is about doing it well so your business prospers.

 

Public Speaking and Presentation Techniques: - instantly applyable with confident and empowering results

Many accomplished, smart people feel their impact and income suffer because they have not developed the ability to communicate their message.  In this upbeat, fun, and relaxed environment, you will gain valuable tools you can use immediately to improve your ability, credibility and charisma when speaking in public.  Increase your confidence and competence with these proven techniques when speaking to large groups, training your staff, leading a meeting, presenting to your customers, massaging public relations, and maximizing media exposure.

    Learn how to:
  • Make an instant transition from average to compelling
  • Organize a presentation 'with ease' to do what you want it to do
  • Connect with your audience and keep them interested
  • Improve voice clarity, cadence and projection - instant impact
  • Handle questions with diplomacy, control and finesse (even if you don’t know the answer)

*When you can ‘nail it' speaking in public, there’s nothing you can’t do after that . . .

 

Create & Innovate to Accelerate:

“These days, we have to run faster to stay in place” -- Thomas L. Friedman

How do you stay ahead of the game?  By being creative and innovative.

Change is the only constant.  Instead of reacting when change is forced upon you, why not ‘grab the bull by the horns’ and create or innovate your way to the top?

In this session, you will learn proven techniques to do just that. From how to create a new idea, innovate on something already out there, to creative problem solving and decision making. 

This session is ‘Live’ so you will be experiencing these techniques, not just listening to them.  You’ll be different in how you look at things . . .